Yes, you can log in to your account and follow what is going on with your order.
Your order can have one of the following order statuses:
- Pending payment: we have not yet received your payment. Most commonly this is because you selected direct bank transfer.
- Processing: we have received your order and payment, and your order will be prepared for shipping soon.
- Completed: your order has been labeled and shipped. At this point we cannot change your order anymore, since it has already left the warehouse.
- Cancelled: your order has been cancelled, either by the customer or the shop owner (e.g. because no payment was received, or the goods are no longer available).
- Refunded: your money has been paid back, e.g. because the order was cancelled, or it was lost in transit (and cannot be resent again).
