Rules and conditions

General Information

Company Information

“The Canyon Store”, “CanyonStore”, “CanyonStore.eu”, “CanyonStore.be”, “CanyonStore.nl” and related forms (with/without capitalization, spaces, TLD,…) are registered brand names belonging to BVBA Unit05 IT Services, with its registered office at Capucienenstraat 14, 3545 Halen (Belgium). The trademark is registered under Registration number 0934904 at the Benelux-Bureau voor de Intellectuele Eigendom (BBIE).

CanyonStore.eu is an online shop geared towards the sale of, primarily, canyoning and mountain sports equipment via the internet.

CanyonStore.eu endeavours to place as much information as possible on its website, but should you still have any queries, please do not hesitate to email us.

CanyonStore.eu considers it essential that the customer is kept updated, insofar as is possible, about the status of their order. The order is thus confirmed by email, while the customer is also informed when the order is processed and given the tracking number, which means that the customer is continuously updated on the progress of the order.

Availability

Contacting us by email is the best option. We try to give a response within 24 hours of receiving your email. You can of course also always contact us by phone. Alternatively you can contact us via social media (Facebook, Twitter,…) or by plain old letter.

Company Details

The Canyon Store is fully owned and run by Unit05 IT Services, with administrative address as follows:

The Canyon Store,
BVBA Unit05 IT Services,
c/o Daniel Buvens,
Capucienenstraat 14, 3545 Halen, Belgium
Tax registration Number: BE-0884470546
Tel: +32 497 358994
Email: Sales <at> CanyonStore .eu

Warehouse

All of the picking, packing and shipping of orders is handled by our logistics partner, Webship, in the warehouse in Vichte (Belgium). The working hours of the warehouse are from 8:00h till 12:00h and from 13:00h till 17:30h (CET), from Monday to Friday (Saturday on appointment only).

Warehouse address:

Webship, attention of CanyonStore
Oudenaardestraat 84 gate 51, 8570 Vichte, Belgium
Tel: +32 479 596 697

Complaints, Return Policy & Cancellation

Images can deviate from the actual items. We try to place as accurate as possible photographs of the items, but this is not always possible.

The customer has the right to inspect the items upon receipt. The customer is entitled to cancel (part of) the order within fourteen (14) days of receipt thereof, period starting on the day following the day of receipt. The items must be returned undamaged and (where possible) in their original packaging, along with the labels, stickers, etc. The costs for returning the items are always borne by the customer!

All returns and cancellations must be announced in writing within fourteen (14) days of receipt, period starting on the day following the day of receipt. The customer must ship the unwanted items to our warehouse (see above for address) within fourteen (14) days after announcing the return. Do not return goods to the company seat! Returns and cancellations are to be sent to the warehouse only! We highly recommend that goods are returned with a tracking code!

Note that returns/cancellations which are announced after the grace period of fourteen (14) days (upon receipt) may or may not be taken into consideration. This will be examined case by case.

Returned items or (partially) cancelled orders will be repaid within fourteen (14) days after receiving the returned goods. The repayment will be done through the same channel as the original payment was received. The Canyon Store does not charge fees or extras for cancellations or returned goods.

The consumer has the right to unpack the goods, inspect the goods, verify that the size is right, the color of the product matches the color of their eyes, etc. However, if the products are affected by an impairment resulting from the handling of the goods that goes beyond what was necessary to determine the nature, the characteristics and the functioning of the goods, the consumer will be responsible for this. The Canyon Store is entitled to reduce the reimbursement proportionally to reflect this impairment. For example, trying on a pair of shoes in your living room to see if they fit is okay. Trying on a pair of shoes and going on a long walk outside to see if they fit is beyond what is necessary.

Note that personalised items and items specifically tailored to a customer cannot be cancelled or returned. This may include such items as (non-exhaustive list) neoprene suits made to fit, shoes very small or large sizes (such as shoe size 47 or above, shoe size 35 or below for adults,…), laser engraved carabiners, items which are not part of our regular product range, etc.

Our company guarantees quality and service. Should, despite all our efforts and checks, items be delivered that do not meet your demands or that do not reach you in an undamaged condition, we request that you submit a complaint in writing to our Customer Service department (BVBA Unit05 IT Services, Capucienenstraat 14, 3545 Halen). If you have a problem with goods or services you purchased online, and we cannot reach an amiable solution, please be advised that you can use the European ODR platform to make a complaint and have it resolved by an independent dispute resolution body. For more information, please check https://ec.europa.eu/consumers/odr

Applicable law

The site falls under the application of Belgian law. In litigation, only the Belgian courts have jurisdiction.

Pricing

All prices are shown including VAT, however, between brackets the price without VAT is also shown. When in doubt, please check this test article.
The price for the test article is € 1.21 incl. VAT (€ 1.00 excl. VAT) if you select a ship to country within the EU. 21% VAT is charged for delivery inside the EU.
The price for the test article is € 1.00 incl. VAT (€ 1.00 excl. VAT) if you select a ship to country outside the EU. 0% VAT is charged for delivery outside the EU.

All prices exclude mailing costs. Unless otherwise stated, all prices are per item. All prices are in EURO. Other currencies (where shown) are displayed for your information only. All payments must be done in EURO; other currencies are not accepted. We reserve the right to amend prices.

Shipping & Shipping Costs

If all items are in stock, we ensure that your order is shipped a.s.a.p after receipt of payment to the delivery address you have provided. We do our best to keep the online stock up-to-date, but every now and then it may happen that the online inventory is incorrect.

Delivery in Europe takes anything between 2 days (neighbouring countries) and 2 weeks. Shipping worldwide may take anything between 1 and 4 weeks. CanyonStore cannot influence the transit times. CanyonStore is no longer responsible for the package once it has been shipped. It is literally out of hands after shipping.

The cost of shipping will be calculated based on destination. Please click here to see the cost of shipping.

Here at The Canyon Store we do our best to ship to as many countries as possible. We try to ship worldwide, but bear in mind that the cost of shipping can be very high for some destinations, or that some countries may be under international embargo (for example North-Korea, Iran,…). Costs for shipments are calculated automatically, where possible. In some cases it may not be possible to calculate the shipping cost automatically. For shipping costs to those destinations, please contact us directly.

Stock Availability & Backorders

The number of items in stock is indicated for each product, for example “3 in stock”. Some products can also be backordered, which means that you can order more items than there are currently in stock. If the customer does this then this is known as a backorder, and The Canyon Store will consequently order the article at the supplier. In general the delay on backordered articles is 2 to 3 weeks time.

Orders containing backordered items are shipped when all articles are back in stock. If the foreseen delay is more than 3 weeks, then we will contact the customer to see what we can do.

Payment Methods & Costs 

The following payment methods are available: Direct Bank Transfer, Bancontact/Mistercash, iDEAL, PayPal, Sofortbanking, ING Home’Pay, iDEAL QR, Maestro, Mastercard, Visa, V PAY, bunq.

The Canyon Store does not charge any fees for these payment options. Any (fixed or variable) costs related to receiving the payment are borne by The Canyon Store.

Customs & Import Duties Information

Customs and Import Duties Information: You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; CanyonStore.eu has no control over these charges and cannot predict what they may be. Upon ordering this product you agree to pay any duties, customs or fees required by your government or the shipper. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from The Canyon Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. All refused international shipments will be charged return shipping fees.

Personal Data Protection Act

The information actively provided by you is employed by CanyonStore.eu for administrative processing for the order of one or more products. In addition, the information can be used to inform you of the progress thereof. When you register with our shop your data may be used in the future to inform you of promotions and of products and services provided by our company.  CanyonStore.eu will never issue personal information to third parties.

Should you not concede to the use of such information, then you can state this in writing to BVBA Unit05 IT Services, Capucienenstraat 14, 3545 Halen (Belgium). CanyonStore.eu also employs the information provided by you to fulfil the laws and regulations.

An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store). This passively provided information serves two purposes. Firstly, the cookies are used to ensure the website operates as efficiently as possible for the user. In addition, CanyonStore.eu can gauge how many unique visitors have visited the site and employ this valuable information to plan special offers. CanyonStore.eu will never issue this information to third parties.

Inspection & Correction of Personal Data

CanyonStore.eu endeavours to register the data correctly at all times. When the data is transferred or due to technical and other reasons, data errors can occur or data can be incompletely transferred. For that reason you are always entitled to inspect the data or amend it or to delete incorrect information. With respect to this, you can contact us in writing.

Amending The Conditions of Purchase, Mailing & Returns Policy

CanyonStore.eu reserves the right to amend the Conditions of Purchase, Mailing and Returns Policy. All amendments will be announced on this page. Last update of Rules and Conditions page: 01 December 2017.

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